Head of Commercial and Operations

As the Head of Commercial & Operations, you will report directly to the Chief Operating Officer and will be the driving force behind our efforts to maximise income, enhance the visitor experience, and take our operational and commercial activities to new heights.

Purpose of the Role:

In this new role, you will have the opportunity to shape the future of the Playhouse by integrating and driving the growth of our commercial, operational, and customer-focused activities. You will lead the development and implementation of initiatives to increase visitor spend, revenue generation from venue hires, events, music programming, and conferences, all while ensuring seamless operational delivery.

Working closely with the Chief Operating Officer, your entrepreneurial mindset will be key in identifying new business opportunities and commercial revenue streams. From developing value-added events and hospitality offerings to forging new partnerships, you'll have the ability to think creatively and act decisively to expand the Playhouse's reach and profitability. Your leadership will also encompass overseeing building operations, health & safety, and ensuring compliance with statutory requirements.

What You Will Bring:

Proven experience in a leadership role, overseeing both commercial and operational functions, ideally within a complex venue, arts, or hospitality environment.

A track record of entrepreneurial thinking and action, identifying, developing, and executing new business ventures that drive growth and profitability.

Extensive experience in commercial strategy development, event management, and revenue generation.

Strong financial management skills, including budget oversight, P&L responsibility, and financial forecasting.

A customer-first attitude with a passion for delivering exceptional service and enhancing the visitor experience.

A collaborative leadership style with the ability to inspire, motivate, and lead diverse teams.

Experience managing complex building operations, health & safety, and compliance with statutory regulations.

Exceptional communication and negotiation skills, with the ability to build and nurture relationships at all levels.

Closing date: Sun, 13 Jul 2025.