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- Male: 0
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Context
Stephanie is a woman on a mission. She has come to the bank determined to close her saving bank and be paid back the $4 a month, which the bank has been charging her. She was unaware of the charge until recently, and she is frustrated that it has been applied. It is Christmas Eve and is determined that, this time, she will not be fobbed off.
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STEPHANIE (polite and pleasant) Hi, yes, I need to close this savings account and move the money over to our checking account. We didn’t realize that you all had been charging $4 a month to keep this account. So, really, it’s become more of a givings account than a savings account.
The Teller shifts his gaze from the computer to Stephanie.
TELLER Okay, no problem. Money transferred from savings to checking. No more savings. Would you like a B.O.P. pen? Dog cookie? Stress apple?
STEPHANIE No. I would not like a Bank of the People stress apple.
TELLER Well, Merry Christmas and you-are-all-set and goodbye!
Stephanie walks away, turns around and--
STEPHANIE You know, I was just wondering—could I speak to someone about getting a refund—I don’t know how many months you’ve been taking off the $4 a month, and we were never informed of--
TELLER I’m sorry. That’s not my department. You would need to speak to a representative.
STEPHANIE Oh, well, then--can I speak to a representative?
TELLER Sure, let me walk you over to a representative. We’re a little tight with it being Christmas Eve and all--
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