STEPHANIE (polite and pleasant) Hi, yes,...

Occupied

Stephanie Teller/Representative

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STEPHANIE (polite and pleasant) Hi, yes, I need to close this savings account and move the money over to our checking account. We didn’t realize that you all had been charging $4 a month to keep this account. So, really, it’s become more of a givings account than a savings account.

The Teller shifts his gaze from the computer to Stephanie.

TELLER Okay, no problem. Money transferred from savings to checking. No more savings. Would you like a B.O.P. pen? Dog cookie? Stress apple?

STEPHANIE No. I would not like a Bank of the People stress apple.

TELLER Well, Merry Christmas and you-are-all-set and goodbye!

Stephanie walks away, turns around and--

STEPHANIE You know, I was just wondering—could I speak to someone about getting a refund—I don’t know how many months you’ve been taking

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